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The PKR shop terms and conditions below are in addition to the terms and conditions of our site, they include delivery details and our returns policy. If you have any extra problems or queries please contact PKR Customer Service.

• Please allow 4-5 weeks for delivery once your order has been confirmed.
• Once your order has been processed you are unable to cancel or amend that order.
• PKR customers are responsible for putting the correct data onto the order forms. Failure to do so may result in extra delivery charges being made to the member.
• PKR customers are responsible for the accuracy of the email address, delivery address and a contact telephone number in their PKR account.
• PKR customers are responsible for ensuring someone is available to receive and sign for the product on delivery. Failure to do so may result in excess delivery charges if the order is unable to be delivered.
• If an item is damaged through the manufacturer, warehouse, in courier neglect or in transit, the third party provider will replace that item. However, goods damaged due to customer neglect or through general wear and tear will not be replaced or refunded.
• When ordering, customers must have sufficient points in their account to cover their entire order submitted. Insufficient points will result in order cancellation.
• Orders are subject to stock availability. Should an item be out of stock, customers will be advised and either a new order will be made or alternatively PKR may agree to refund your points in full.
• All customisable items are non-returnable and non-refundable
• PKR reserve the right to change or amend promotions at any time.
• PKR reserve the right to withdraw any item from the PKR Shop at any time.
• PKR reserve the right to remove any product line from the PKR Shop at any time.
  The point prices of the items in the shop can change at any time. However once an order is submitted & confirmed, the price of the item will remain the same.
• A refund of points due to returns or order damage will occur within 48 hours of the agreed order cancellation. Items that had consecutive failed deliveries will be refunded minus the points price valuation for the delivery of the item.
• For customers who purchase a live event through the shop, PKR are in no way liable for injuries, losses, damages or expenses suffered or incurred as a direct or indirect result of participating in any live event.
• Standard PKR Terms & Conditions apply.
• PKR management decision in all matters is final.